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Frequently Asked Questions

We offer a range of filtration systems, including whole-house water filters, undersink filters, countertop filters, reverse osmosis and more. Each type is designed to target specific contaminants, from heavy metals and chlorine to bacteria and sediments, ensuring the cleanest water for your needs.
Selecting the right water filter depends on your specific water quality needs. For example, whole-house filters are ideal for comprehensive filtration across all water sources in your home, while under-sink filters target drinking water specifically. We recommend testing your water to determine the contaminants present, then choosing a filter that effectively removes them.
Filter replacement intervals depend on usage and water quality but generally range from 3 to 12 months. Certain filters, like sediment filters, may need more frequent replacement. Check each product’s manual for specific guidance, or reach out to our support team for personalised recommendations.
Our filters are designed to reduce or remove a wide range of contaminants, including chlorine, lead, heavy metals, volatile organic compounds (VOCs), pesticides, and microbial contaminants. Some models also reduce limescale, ensuring better-tasting and safer water.
Activated carbon filters work by adsorbing contaminants as water passes through them. The carbon’s porous structure captures impurities like chlorine, organic compounds, and certain heavy metals, improving the taste and smell of water.